April 18, 2022

SaviokeSeaview400x275Savoike, which develops secure and contact-free service robots for room service and other deliveries, has announced that Seaview Investors LLC has added the company’s Relay Service Robot to each of its hotels. 

The autonomous mobile robots will perform deliveries, allowing staff to focus on high-value tasks and improving the guest experience. “The robots contribute to the forward-thinking approach each Seaview property represents to our guests and gives us a competitive advantage in the markets we serve,” said Bob Combie, senior vice president of technology at Seaview Investors. “As we recover from the pandemic, the robots also provide contact-free room service delivery, which many guests appreciate.”

Each of Seaview’s California properties feature either a Relay or Relay+ service robot, including:

  • Hannah at H Hotel Los Angeles & Homewood Suites Los Angeles
  • Wally at Residence In LAX
  • Winnie at Embassy Suites LAX North
  • Cy at Courtyard LAX
  • Beverly at Residence Inn Beverly Hills
  • Ace at AC Hotel Beverly Hills
  • Rose at Hotel Trio Healdsburg

“Our ownership’s crystal ball saw, before most hotel operators, what service robot technology could add from a marketing and operations perspective,” said Combie. “The Relay robots are integrated into our daily guest experience.”

Seaview said that its reservations department at the eight hotels have reported an increase in leisure and corporate bookings from ZIP codes within driving distance; popularity with guests of all ages, especially children; and hundreds of positive videos and social media reviews, with many mentoning the hotel’s robot.

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“Seaview Investors recognizes the value that Savioke robots bring to the operations and we are excited to be working with them,” said Steve Cousins, CEO and founder of Savioke. “Their robots work 24/7/365 and efficiently perform low-level tasks like room service deliveries, enabling Seaview team members to spend more time elevating the guest experience.”

Savoike said its service robots are now installed in hundreds of hotels, and have made more than 1 million deliveries worldwide. For more details on the robots and technology, visit the Savioke website here.

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